Case Study: Installation at F500 Global Contract Manufacturer

26-May-2020 Mohit Garg Case Study

Worker Authentication for Time & Attendance and Physical Security & Access Control

Context

In 2018, when the IT and brand protection leadership at a leading F500 specialized manufacturing company charted out the roadmap for the next key areas of investment, they decided to investigate the latest AI-driven video analytics  and facial recognition products and solutions that would keep The F500 Manufacturer facilities at the industry’s cutting edge. After extensive survey of the trends and vendor landscape, The F500 Manufacturer identified the opportunity to converge the physical and logical security as a key investment area. Additionally, it was determined that the right authentication technology would serve to improve the employee experience, reduce hourly payroll inaccuracies and eliminate unproductive wait times, especially for their large facilities. 

As the seasoned executive management of The F500 Manufacturer reviewed the opportunity areas, it was apparent that such an investment would also result in an intangible benefit, automation and reinforcement of  physical security. Little did The F500 Manufacturer know at that time that the initiatives that the task force had set in motion would serve to be instrumental for battling the Covid-19 crisis that manifested in 2020. The contactless nature of the Facial Recognition systems turned out to be a very timely investment for reducing the risk of contagion from communal surfaces. 

 

Opportunity Areas for the F500 Manufacturer

#    Improve Security/Identity Assurance

#    Eliminate payroll inaccuracy/buddy swiping
#    Eliminate wait times and improve experience
#    Contactless & Hygienic (was not identified at the outset but become important due to COVID-19)

Opportunity

Generational shifts in critical workplace technology requires early adopters to take a step by step approach to validate the assumptions and escalate commitment. The F500 Manufacturer’s seasoned IT, HR and brand protection followed a similar approach.  The F500 Manufacturer prioritized the opportunities/use cases based on a scored that combined business priority, investment required and risk to business continuity.

 

Prioritized use Cases

#    Facial Recognition (FR) time and attendance

#    FR Security and Access Control
#    FR Password Authentication and Reset
#    Video Analytics and Alerts, especially for Restricted Areas/FR

The F500 Manufacturer also identified a set of potential technology partners who could deliver a solution that aligned with their priorities and requirements. After extensive evaluation, The F500 Manufacturer identified Oloid as a preferred vendor as it was the only solution that met all of the following requirements: 

 

#    Inexpensive standard off-the-shelf hardware
#    Easy onboarding and intuitive user experience
#    Fast cycle time per user
#    Zero false positives - high identity assurance
#    Should not be spoofed or hacked with pictures or video playbacks

Additionally, The F500 Manufacturer partnered with Oloid to identify the drivers of business value that would need to be validated in the pilot implementation:

Business Case Drivers

Cost Savings
#   Reduction in check-in time (faster clocking of shifts) - higher productivity and improved worker experience
#   Reduction in over-reporting of payroll hours due to buddy swiping (with badges, it was easy for one worker to swipe for another)
#   Reduction in number of IT tickets (More than 20% of all help desk calls are for password resets which can be automated through FR authenticated self service flow)
#   Reduction in hardware costs (existing time clocks were custom hardware and very expensive, tablets on the other hand were inexpensive and versatile)

 

Strategic Benefits
#   Improved security of work sites (improved identity assurance, intruders cannot enter with a lost/stolen badge)
#   Integration of multiple use cases with one centralized identity
#   Compliance benefits by ensuring safer hygienic workplace with minimal physical contact at communal surfaces

Solution

1. Facial Identity Based Time & Attendance, Shift Clocking 

 

Once a worker arrives at the worksite, he/she would present themselves in front of a tablet or IP camera; no touch or contact is required. The video feed is processed by the AI engine of a Facial Biometric clocking software which would accurately identify the employee and update the entry or exit timestamp. The system was also integrated with existing backend IT systems so that the clocking data for entry and exit timestamps could be automatically fed into the payroll system.

 

2. Facial Identity Based Physical Access/Lock Operation

 

At the time of accessing a door or turnstile for accessing secure areas, the worker would present themselves in front of a tablet or IP camera; no touch or contact is required. The video feed is processed by the AI engine of a Facial Biometric clocking software which would accurately identify the employee, verify the credentials with the existing access control system and activate the lock or turnstile. 

 

3. Facial Recognition Based Password Reset 

A simple app based workflow was set up for end-users that require a password reset to self-help themselves using a secure app or self service kiosk. With sufficiently advanced spoof detection methods, such a process can provide the requisite enterprise grade security along with high efficiency and minimal cost.

4. Secure Area Monitoring & Alerting

 

Given the sensitive nature of the production of certain products, production or staging areas require additional security and only authorized personnel are permitted. Such areas were protected and secured using Oloid biometric technology by installing IP cameras.

When a person or object is detected in the restricted area, an automated security alert 

 

 

Results

The deep strategic partnership between the F500 Manufacturer and Oloid team has been a great success story. The solution is deployed across multiple countries, over hundred end-point (cameras and tablets) with over 50,000 users. Over a 18 month period, the solution has expanded to include multiple use cases for worker safety, access and security.  Not only has Facial Biometric technology provided The F500 Manufacturer with a strong framework for centralized identity, it has also created significant business impact (captured in the next section) and also allowed The F500 Manufacturer to differentiate against its competitors.

 

Functionality
 
#    Inexpensive standard off-the-shelf hardware
#    Easy onboarding and intuitive user experience
#    Zero false positives - high identity assurance
#    Could not be spoofed or hacked with pictures or video playbacks

 

Performance
 
#    Accurate Identification (0% False Positives)
#    100% accurate data capture e.g. time clock timestamps, security log
#    Acceptable False Negative Rate (<0.01%)
#    Real-time operation, even if network connection drops

Business Impact

As with most strategic enterprise technology investments, the business impact of Oloid cannot be fully captured  by a number. However, based on available data, The F500 Manufacturer expects to save millions in cost due to reduction in hourly payroll misreporting alone. Additionally, the reduction in hardware cost of timeclocks resulted in 75% reduction of Capex outlay for replacement of the clocks, many of which were at end of warranty. 

A recent study conducted by QuickBooks, one of the largest accounting software companies, has indicated that US employers lose $11 billion a year to time theft. A recent study conducted by QuickBooks, one of the largest accounting software companies, has indicated that US employers lose $11 billion a year to time theft.  Another significant find in the study was a $373 million loss to US employers from buddy swiping alone. Almost 50% of US workers have admitted to time fraud in the same study.

Overall, Oloid was able to provide a very short payback (less than one year) payback period to The F500 Manufacturer.
Following illustration provides a list of the business drivers used by The F500 Manufacturer for the business case and cost-benefit-analysis. Please contact an Oloid rep  for additional details.  

About Oloid AI

Oloid offers a secure and frictionless facial recognition technology for time and attendance clocking, worksite access and payroll compliance. Oloid not only provides higher accuracy and reliability, it also provides superior privacy compliance by storing and managing all biometric data using its proprietary technology called FaceVaultTM and best in class encryption methods.

Oloid has enabled few of the largest manufacturers with significantly reducing time theft/payroll misreporting and the security risk at their factories and warehouses. The resulting benefit is estimated to be in double-digit millions of dollars. Oloid is being leveraged by several reputed industrial customers across manufacturing, pharma, construction and supply-chain industries.

Oloid is headquartered in Sunnyvale, California and backed by some of the top Silicon Valley investors.

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