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Home » Guide for property managers: How to improve tenant experience in a commercial building

Guide for property managers: How to improve tenant experience in a commercial building

  • Oloid Desk Oloid Desk
  • March 29, 2023
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Using traditional locks and keys has ensured secure entry into buildings for generations. However, as a result of COVID-19, the functions and duties of property managers are undergoing significant transformation. A rise in the use of new technologies can be attributed to the rising desire for health-focused and hands-free solutions. 

Tenants seek peace of mind and convenience, as well as the feeling that they are important to property managers. Therefore, property managers must find a way to satisfy their tenants without sacrificing the quality of service they provide.

There is a high demand from tenants for office space in buildings convenient for their employees to travel to. Having a physical access control system installed is the most reliable method for monitoring who enters and exits a business or office facility.

In this article, we’ll analyze the most pressing concerns of property managers today and show how Physical Access Control Systems (PACS) can help improve the lives of tenants. They can also make buildings safer for everyone. (Also Read: Maximizing security in commercial buildings: A guide to the best systems)

What do tenants expect?

Prompt and effective communication: Tenants expect property managers to be responsive to their needs and concerns and to provide timely updates on any issues or changes that may affect their business operations.

Maintenance and upkeep: Property managers are responsible for ensuring that the building and its facilities are well-maintained and in good condition. This includes routine cleaning, repairs, and maintenance of mechanical systems.

Security and safety: Tenants expect property managers to maintain a safe and secure environment for their employees and customers. This may include installing security cameras, monitoring access to the building, and providing emergency response plans.

Lease administration: Property managers are responsible for managing lease agreements and ensuring that tenants are in compliance with their contractual obligations.

Tenant relations: Property managers are expected to foster positive relationships with tenants, addressing any concerns they may have, and working to resolve any issues that arise.

Amenities: Depending on the type of building, tenants may expect property managers to provide certain amenities, such as a gym, conference rooms, or shared workspaces.

Cost management: Tenants expect property managers to manage costs effectively, ensuring that expenses are reasonable and that tenants are not overcharged for services.

Reasons why PACS is necessary for a building

When you install PACS, you can replace your old locks and keys with a modern, keyless entry system, which will save you time and money. Tenants, building managers, and owners can all benefit from installing commercial access control systems.

The following are the top ten reasons why PACS is necessary for a building:

Enhanced safety measures within the building: PACS is a high-tech security measure that enables you to lock doors while allowing tenants to enter the building. Additionally, an audit trail can be created with the help of a camera integrated with most systems.

Elimination of the trouble and cost of using regular keys: Tenants frequently experience key loss, and when a tenant moves out or a lock is damaged, the building management is faced with the costly and time-consuming task of replacing all the locks and issuing new keys to all tenants.

Increased security by limiting access to certain areas: Building managers can streamline visitor management and security with the help of PACS. They can determine what access levels are appropriate for various facility areas and individual employees, ensuring that everyone has the required level of access.

System Integration: PACS is compatible with various additional smart technologies, platforms, and applications.

Cost and operations: With PACS, building managers can instantly grant or cancel access rights from anywhere in the world. Additionally, updates and maintenance are handled automatically, so you never have to worry about spending extra time or money on them, which also means fewer tenants will have to deal with access problems.

Automatic temperature check: Thermal devices perform automated temperature scans in high-quality physical access control systems. Upon entering a building, this function can pick up on the guests’ increased body temperatures. If the temperature is discovered above or below the user-defined thresholds, an alert is sent to the relevant people.

Automatic check-in: With an access control system, businesses can keep tabs on who comes and goes, as well as the times people arrive and leave. Having visitors use an automated check-in system is a fantastic way to save time. Auto check-in systems can make the check-in process faster and more convenient for guests by doing away with the need for them to fill out any paperwork or wait in line.

Instant and accurate identification: Fast and precise identification verification is a hallmark of modern physical access control systems. It allows only those with proper clearance to enter a restricted area, and faster processing times are possible due to identity verification systems, which eliminate the need for human intervention.

Easy compliance recording and reporting tools: Companies can use intuitive dashboards and custom analysis software to automate the generation of reports for reviewing occurrences that have occurred in the past. For instance, in the event of a security breach, attempted hack, or break-in, all corresponding recognition events are timestamped and recorded in real time so that reporting may go smoothly.

A stronger system of encryption and privacy: The security of poor access control systems leaves sensitive data susceptible to intrusion by malicious attackers. Therefore, encryption is used in physical access control systems to prevent hacking attempts, keeping private information out of the wrong hands. Encryption and other privacy safeguards make it easier for businesses to meet stringent data protection standards.

Wrap up

Physical Access Control Systems offer a solution that meets these demands while also providing enhanced security, convenience, and cost savings for building managers and tenants alike. With the ability to limit access to certain areas, integrate with other technologies, and provide automatic temperature checks and check-ins, PACS is a powerful tool for improving the lives of tenants and ensuring the safety and security of building occupants.

As property managers continue to navigate the challenges posed by COVID-19 and beyond, it is clear that PACS will play an increasingly important role in meeting tenant expectations and improving building operations. By investing in these technologies now, building managers can position themselves for success in the years ahead.

Oloid Desk

Oloid Desk

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