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General help for authorized resellers
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All OLOID products come with a 10-year hardware warranty. We generally ship a replacement product once we have received your warranty return shipment. However, if you need a replacement M-Tag right away, please note this to our team and we will send out a replacement as soon as your return merchandise authorization (RMA) is approved.
We stand by our product. This is why we offer a 30-day money back guarantee. Please contact the Oloid reseller from whom you purchased your product and they will initiate a return for you. If you encounter difficulties, please contact firstname.lastname@example.org and we will assist you.
Please email our Partnership team at email@example.com and we will review your return and, once approved, expedite it.
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