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Oloid - Frequently Asked Questions


What is Contactless Biometrics?

Biometrics are physical or behavioral human characteristics that can be used to digitally identify a person to grant access to systems, devices or data. Contactless biometrics provide secure identity without the need for physical contact with a reader or a sensor.

Do Contactless Biometrics completely eliminate the risk of the spread of viruses?

Contactless biometrics technology can help reduce the risk of spread of germs and contagious viruses by reducing the need to touch communal contact surfaces to verify the identity to gain access and authorization. However, employers are encouraged to develop a comprehensive strategy for workplace safety and to consider contactless biometrics as a critical component of overall strategy.

Can Oloid products be used to detect a virus such as the Novel Coronavirus (COVID-19)?

No, Oloid’s products cannot be used to detect or diagnose an infection or fever. However, when used in combination with thermal cameras, the product can serve as an effective tool for measuring skin surface temperature.

If the temperature of the skin in key areas (especially the corner of the eye and forehead) is above average temperature, then the individual may be selected for additional screening. Identifying individuals with elevated body temperature (EBT), who should then be further screened with virus-specific diagnostic tests, can help reduce or dramatically slow the spread of viruses and infections.

Oloid cannot be used to measure vitals or to diagnose a disease. However, when using Oloid in combination with recommended thermal cameras to detect elevated body temperature, Oloid can help discreetly identify the person who may require additional screening. This information is not displayed publicly and only authorized personnel designated by the employer will receive alerts or information regarding the need for additional screening.

What is Oloid Certify?

‘Oloid Certify’ is a FREE APP designed to help companies reopen with confidence. With  Oloid Certify app companies can pre-screen all employees and visitors and allow access by ensuring a QR code based screening at all entry points. Oloid Certify is a touchless experience as employees and visitors use their personal devices to complete the screening questionnaire.

How does Oloid Certify work?

Oloid Certify has two components that work together to ensure a safe workplace. Web based Screening Questionnaire and QR Code scanning APP

  • Employers must download the  Oloid Certify APP from IOS or Android APP store and sign up.  After signing up, you will receive a unique web link to share with all employees and visitors coming into the workplace.
  • All employees and visitors must complete the Wellness Attestation Questionnaire before entering the workplace by going to this unique web link.
  • Oloid Certify processes the responses to generate a RED (High Risk) or a GREEN (Low Risk) QR code.
  • Employees and Visitors must scan this QR code at the Oloid Certify scanning stations installed at entry points.
  • Oloid Certify captures this information from individual responses and sends them in the form of an email or a text message to the registered email addresses and phone numbers respectively.

Does the Certify APP require special hardware?

No. Oloid Certify works on any IOS or Android Smartphone or Tablet

Do the employees or visitors need a special device to fill out the questionnaire?

No. Employees and visitors can go to the unique link from any device with a web browser. However they have to keep the QR code handy to scan it before entering the workplace. They can do so by downloading it on a phone, emailing it to themselves or taking a printout.

Do the employees and visitors need an app?

No. Employees and visitors do not need to download any APP. They can go to the unique link sent to them from any browser on a handheld or desktop device.

How can the link to the Wellness Attestation Questionnaire be shared with Employees and visitors?

The link to the questionnaire can be circulated to all your employees using existing employee communication channels. You can also print the link and display it at the entrance for visitors.

What is a scanning station?

Scanning station is the place where Oloid Certify APP  enabled phone or tablet is installed for employees and visitors to scan their QR codes. Ideally this is at the reception front desk or security office depending on the company policy. 

We recommend having the phone or tablet wall mounted or mounted on a stand, easily accessible to employees and visitors to self scan their QR codes before entering the workplace.  

Can we do a manual screen of QR codes by our security personnel?

Yes. A security personnel or front desk agent can manually scan all QR codes with their smartphone or tablet. However this will increase the cost of operation and may reduce the speed of entry. At Oloid, our focus is to automate  workplace solutions by ensuring all safety precautions are taken.

How do we register email IDs and Phone numbers to get alerts?

You can register up to 5 (five) email addresses and phone numbers to receive the data from the Certify APP. This can be done easily within the APP after signing up. 

Please refer the below image - 

Screen Shot 2020-07-20 at 9.57.42 AM

Screen 1 - Sign up Page. After signing up, you will receive an OTP number. You have to enter the same to activate your account.

Screen 2 - Once the account is activated, you will see the scanning app screen. If you click the Oloid Icon at the bottom right of the screen - you will get to settings 

Screen 3 - In this screen you can enter up to 5 (five) email addresses and 5 (five) phone numbers to receive alerts. You can also set the validity of the QR code.

What is meant by ‘validity of the QR code’?

To ensure a real time safety check, we have created an expiry time limit for all QR codes. This will prevent all employees and visitors from using  the same QR code over a few days or an extended period of time. You can set a time limit for the validity of the QR code, hence all employees and visitors have to fill out the questionnaire again to generate a new QR code before entering the workplace.

What happens when the QR code expires?

When an expired QR code is scanned, the user is notified that the code has expired and is prompted to complete the questionnaire again. The employee/visitor must go to the link again and answer all the questions to generate a new QR code.

Where all do the Employee/Visitor responses get stored?

Employee/Visitor responses, embedded in the QR code, are captured by Oloid Certify and sent to the Employer’s servers. No Employee/Visitor data is stored in the Oloid’s system. 

Is the Wellness Attestation Questionnaire customizable?

Yes, in Oloid Certify App’s premium version, employers will be able to customize the questionnaire.

How do I reach for help and support ?

Please email us at for any questions you might have. 

Is the APP sufficient to ensure a safe workplace?

No. Oloid Certify is just one part of the entire workplace solution. While self certification is an excellent way to prevent people from entering the workplace who are at a high risk of contamination,  it is not a complete  system for workplace safety.

Does Oloid provide any other system in combination with Oloid Certify?

Yes. Oloid’s automated Thermal Scanning APP complements Oloid Certify and together they are a comprehensive  workplace safety solution. Oloid also has Contactless Clocking and Touch-less Secure Access for all round security of a workplace.

Can Oloid products be used to detect a virus such as the Novel Coronavirus (COVID-19)?

No. Oloid Thermal can only detect elevated skin temperature, which is a probable symptom of contagion. Oloid products are not to be used for any medical diagnostic purposes. They are not FDA approved.



Oloid is a software company but may recommend supported cameras and hardware. Other than when specifically mentioned, most of these hardware are not FDA-approved medical devices. They are not intended for use as a medical device or to replace a medical device. They do not and are not intended to diagnose, cure, treat, alleviate or prevent any disease or health condition or investigate, replace or modify anatomy or any physiological process.

The accuracy of the data collected and presented through the Products is not intended to match that of medical devices or scientific measurement devices. OUR PRODUCTS DO NOT PROVIDE ANY MEDICAL ADVICE OR OPINIONS. RATHER, USE OF THE PRODUCTS IS FOR INFORMATIONAL PURPOSES ONLY AND DOES NOT SERVE AS A SUBSTITUTE FOR THE ADVICE OF A MEDICAL PROFESSIONAL.

None of the Products are intended for emergency situations. If you think there may be a medical emergency, call your doctor or emergency services immediately. Never disregard professional advice or delay in seeking it because of information you read about the Products.

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